John Lewis has launched a brand new type of home insurance which offers customers greater flexibility and choice, giving them the opportunity to select the cover they need rather than pay for packages that are not relevant to them.
Existing customers on the new product will also be given the same or better price than a new customer for the same cover when they come to renew. They can also change their policies with no extra fees as their lives change – so that in these extraordinary times, they have greater peace of mind that their policy cover is relevant.
Ali Berryman, Head of Financial Services at John Lewis said: “Our lives have changed significantly over the last year – and we know how frustrating it is to pay for something that doesn’t suit the lives we’re living today. This is why we’ve launched a more transparent home insurance which gives customers the flexibility to choose the cover that meets their needs. With better choice and with no additional fees, customers can ensure that as their lives change, so too can the protection they have on their home and belongings. We also believe in rewarding loyalty which is why with our new product we’ll make sure that when it comes to renew, your price will not be any higher than the price for new customers. We think we’re doing something quite different and hope that customers will feel the same.”
Designed to be jargon-free and easier for customers to understand, the new product has been created through a partnership with four best-in-class insurance experts. The partnership includes Digital Partners, a Munich Re company, providing insurance expertise, the innovation team at Sedgwick managing claims handling, the Hood Group managing customer service and queries in the UK and ICE InsureTech delivering the policy administration solution.
More articles
An Exclusive Evening with Publicis Sapient & ICE: Insuring the Future
Join an exclusive evening with industry leaders from Bupa, AWS, and ICE InsureTech.To lead in the next era of insurance, you need more than just technology, you need a strategy built for uncertainty. As AI accelerates the pace of change, and customer and risk...
Join ICE at TINTech 2025
We’re excited to be exhibiting for the first time in the AWS Zone at Stand E17 - but AWS is far from new to us. As a long-standing technology partner, AWS enables our scalable, resilient architecture to support clients through growth and peak demand - something we’ve...
From Coder to CTO: The Path to Leadership with Al Robertson, CTO at ICE InsureTech
Our CTO, Al Robertson, sat down with the Beyond the Desk Podcast to share his journey from coder to CTO and how ICE has built the platform from the ground up. The episode walks through the lessons in leadership, chatting through the importance of people and keeping employees engaged through growth and change.
