Award-winning policy and claims insurance software


Our ICE solutions enable successful implementations in months, not years. Join our rapidly growing, tech-enabled client community.

- Cloud Native by design
- No code configuration
- Never failed, 100% referenceable
- Proven, scalable, robust
- Open, dynamic business APIs
- Highly experienced team

What’s New: Read our AA Underwriting Legacy Transformation case study here

What’s New: Listen to InsTech London’s Q&A Podcast with our CEO Andrew Passfield here

What’s New: Find us on LinkedIn


ICE Explained

Choosing the right insurance platform to transform your business can be a significant business call to make. ICE delivers innovative and highly configurable insurance software delivered as a service, in the cloud.

Follow market leaders such as John Lewis & Partners, the AA and Ticker in choosing ICE to deliver innovation and success.


ICE Policy

Award-winning enterprise level PAS application delivering full cycle Policy Administration with integrated billing for both direct and intermediated business. Supports multiple lines of business. Omni-channel by design.


ICE Claims

Award-winning enterprise level claims application delivering full FNOL to settlement capability. Integrated supplier modules and granular reserving. Supports multiple lines of business. Omni-channel by design.


ICE Digital

Full omni-channel capability with Open Business API architecture. B2C, B2B and full cycle policy and claims administration.


By Industry Leaders

Hood Group Logo
"With ICE Policy, we now have a sophisticated and agile system that gives us the tools to make changes, empowering us to be flexible to market trends and be self-sufficient in our product development."
James Wallis, Chief Operating Officer at Hood Group
Ticker logo
“We’re entering a competitive market, so agility is key. ICE is sophisticated yet flexible, letting us make changes in minutes with no limit to what we want to do.”
Richard King, CEO Ticker
ERS Logo
"Our IT is now cost effective in a way that it never was before. Our annual IT spend has dropped by more than 60%. "
Tim Yorke, Chief Operating Officer, ERS
MCE logo
"Bringing the ICE Policy system into MCE Insurance helps move us from a traditional model to a leading tech-led insurer. We know our customers want flexibility when they deal with us and by providing a fully-automated, self-service model, we are giving them that flexibility."
Julian Edwards, CEO of MCE Insurance
UIA Mutual logo
“The business user configuration capabilities of ICE Claims will enable us to manage change and reshape our business for future requirements.”
Jaz Patel, IT Director at UIA
Insync Logo
Zenith Logo
“With ICE Claims, we have a fully integrated system that proactively supports our service delivery through effective workflow management. The ability to manage a claim through the full lifecycle within the system delivers clear visibility of progression and ownership.”
Ian Thomson, Head of Accident Management, Zenith
Inspire Claims logo
“Setting up the new MGA meant that a collaborative approach was key to the success of the ICE Claims implementation. We are able to provide our customers with a first-class claims experience, which will positively impact our service levels and bottom line and those of our insurers.”
Matt Rawling, Managing Director, Inspire Claims
Capita Logo
“The actual delivery timescale was a significant achievement. The collaborative ICE InsureTech project approach has enabled good relationships to be built between all parties.”
Alistair MacTaggart, Managing Director, Insurance Services, Capita
Insure the Box logo
1st Central Logo
John Lewis Logo
“With our new partners we have launched our new home insurance which offers customers greater choice, giving them the opportunity to select the cover they need and flexibility when managing or updating their policy.”
Ali Berryman, Head of Financial Services at John Lewis
AA Logo
“With ICE, we have experienced significant enhancements to our customer experience & staff productivity. The fact that we went on to create a new division in Accident Assist in a matter of months is testament to the software & its flexibility.”
Craig Staniland, Executive Chairman, The AA Underwriting Insurance

Experienced In

Market Sectors

Insurer Transformation

Start-Ups / Disrupters


Insurer Innovation

Third Party Administrator

Third-Party Administrators

Accident Management


News From ICE

Exceeding Expectations

We Deliver Certainty

Implementations on-time on-budget
Positively client referenceable
Implemented by our own teams
Migration success – first time every time


With Awards Every Year

XCelent Technology 2021 for ICE Policy

InsurTech 100 2020 Award

Claims Excellence Awards 2020 Finalist with the AA

InsurTech 100 2019 Award

XCelent Technology 2017 for ICE Claims

Celent Model Insurer 2017 Legacy Transformation Award

Tech & Innovation Awards 2021 Finalist with ERS

XCelent Technology 2021 for ICE Claims


Let’s talk

ICE is Designed for Tomorrow,
not modern legacy…

Ready to future proof your business? Lets Talk.
Let's Talk