Peppercorn insurance wins first Celent Model Insurer Award with ICE

Mar 21, 2024 | Press Releases

Peppercorn wins Digital Celent Model Insurer 2024

Peppercorn insurance is ICE’s first client to win the Celent Model Insurer Award for Digital and Emerging Technology. Their well-deserved success has set a new industry standard on how AI can support digital transformation in insurance. 

The significance of the Celent Model Insurer Award.

Celent Model Insurer is the premier global insurance award. It honours organisations that have demonstrated meaningful results and have implemented best practices in technology usage in insurance.

The Digital and Emerging Technologies category is awarded to those whose development or practical applications of technology can change the status quo or is achieving groundbreaking digital transformation.

Peppercorn’s Proven Success.

The award acknowledges the successful launch of PeppercornAI’s MGA Peppercorn Insurance, utilising their conversational AI platform, Pipr, designed to reduce operating costs and deliver a superior customer experience for buying and managing motor insurance. With an NPS score of 86 and a 4.5 average rating on Trustpilot, customers showed they enjoyed the digital, conversational, self-service experience that put them in control. And with one customer agent required for every 5000 policyholders, operating costs were drastically reduced allowing lower premiums to be offered to customers.

Seamless integration through ICE’s API.  

PeppercornAI needed a partner who could implement their platform quickly without compromising on quality. Key to this was ensuring the partner would have the capability to integrate into partners’ existing technology stack, to ensure seamless and rapid integration.

Having reviewed ICE Policy’s functionality and dynamic APIs, ICE was selected as PeppercornAI’s technology partner.

Utilising ICE’s market leading multi-channel platform ICE Policy, the teams were able to move at an incredible pace to deliver and launch the Peppercorn insurance proposition in 7 weeks.

PeppercornAI were able to seamlessly connect Pipr via ICE’s dynamic open business APIs, which allows insurers to easily plug and play into their existing technology stacks. To ensure rapid delivery, the company chose to integrate with ICE’s out-of-the-box integrations from their ecosystem, including merchant services and document management.

Nigel Lombard, CEO & Founder of PeppercornAI commented:

“Pipr and ICE Policy have both been designed to minimise the challenges of integrating new technologies. Through our dynamic partnership, the insurance industry will be able to quickly and seamlessly adopt digital transformation and unlock the full potential of AI.”

Andrew Passfield, CEO at ICE InsureTech commented:

“This is fantastic recognition of both teams working collaboratively to deliver an innovative AI solution in a timeframe unheard of in this industry.

Peppercorn is our third client to win a Celent Model Insurer award following their ICE implementation and they are the first to succeed in the Digital and Emerging Technologies category. This holds testament to the power of our platform and the limitless opportunities available when partnering with ICE.”

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