Flexibility
John Lewis & Partners
John Lewis & Partners has launched a brand new type of home insurance which offers customers greater flexibility and choice, giving them the opportunity to select the cover they need rather than pay for packages that are not relevant to them.
John Lewis & Partners has launched with ICE Policy as their new Policy Administration System to launch their home insurance partnership.
The initial soft launch went live in late 2020 and the full launch went live in February 2021.
With our new partners we have launched our brand new type of home insurance which offers customers greater choice, giving them the opportunity to select the cover they need rather than pay for packages that are not relevant to them, and flexibility when managing or updating their policy.
Bringing the ICE Policy system into MCE Insurance helps move us from a traditional model to a leading tech-led insurer. We know our customers want flexibility when they deal with us and by providing a fully-automated, self-service model, we are giving them that flexibility.
Fully-automated
MCE
ICE Policy delivers a flexible and fully-automated, self-service model to MCE’s customers. Their business processes are streamlined now that their customers can complete the full policy transaction in about a third of the time it would usually take.
