Delivering automated claims management

ICE Claims

- Digitise the claims process
- Reduce your FNOL cycle
- Full financial management


Full end-to-end claims management with eFNOL, integrated supplier modules and granular reserving.

The automated and scalable claims solution supports multiple lines of business and is omni-channel by design.

Advanced Ecosystem with accelerators and integrations including AI and automation to add value and provide specialist services.


Innovative ICE Claims Solution


  • Automate the routine
  • Deal with the exceptions
  • Improve staff productivity
  • Enhance operational efficiencies
  • Automate your supply chain


  • Multiple workflow configurations
  • Configure your FNOL process
  • Effective in hours
  • Owned by your teams
  • Easily configure mandatory fields


  • Digital Portals
  • Easily integrated
  • Fully responsive across all devices
  • Supports IoT/connected devices
  • Build your own digital journey


  • Cloud Native solution
  • Open Business APIs
  • Fully scalable
  • Easy regular upgrades
  • Client driven roadmap
Third Party Administrator

Advanced Ecosystem

  • 200+ partner integrations
  • Accelerators for:
    • Anti-fraud
    • Document verification
    • Damage assessment
    • AI / Workflows


  • Proven Migration
  • Big bang, phased or at renewal
  • All within financial tolerances
  • Reconciled with ICE Analytics
  • Highly experienced migration experts


By Industry Leaders

Provident Insurance logo
ICE is the insurance platform provider that holds the key that unlocks a world of possibilities for our company. With their cutting-edge technology and expertise, we are excited to realise our full potential and take the lead in the market, offering innovative products and unparalleled customer experiences. We are looking forward to embracing this partnership and watching our pipeline of opportunities flourish.
Paul Natac, CIO, Provident Insurance
AA Logo
The ICE Insurance Platform facilitates a smoother end-to-end experience for our customers, delivers operational efficiencies and reduces claims costs for our Insurance business.
Craig Staniland, Executive Chairman, AA Underwriting Insurance Company Limited
ERS logo

ICE allows us to be responsive to the needs of our customers so we can assess and identify opportunities quickly and we can deliver solutions to meet those needs. ICE enables what we want to do as a business.

Mark Bacon, Active Underwriter, ERS
UIA Mutual Logo

“ICE continues to offer a very strong claims solution based on modern technology and with a strong feature set, utilising modern practices that will drive user satisfaction and efficiency among its customers."

Craig Beattie, Senior Research Analyst with Celent’s Insurance practice
AA Logo

We are honoured to be a Celent Model Insurer following our transformation project with ICE. This project was the first time our Insurance business has achieved its claims efficiency objectives through the significant claims operational efficiencies, lowered claims costs and reduced claims durations.

Craig Staniland, Executive Chairman, The AA Underwriting Insurance Co
Zenith Logo

With ICE Claims, we have a fully integrated system that proactively supports our service delivery through effective workflow management and delivers clear visibility of progression and ownership.

Ian Thomson, Head of Accident Management, Zenith


The AA

The AA’s Insurer business achieved major legacy transformation with their ICE Insurance Suite implementation. Delivered in nine-months, including a full “big bang” migration.

The AA’s Insurance business achieved its claims efficiency objectives for the first time, including a smooth end-to-end customer journey and a reduction to claims costs.

The AA went onto create a new Accident Management division that benefits ICE Claims.

Let’s talk

ICE delivers Enterprise Grade Software in Insurtech Timelines

Ready to make the change? Let’s talk.