The business user configuration capabilities of ICE Claims enables us to manage change and reshape our business for future requirements.

“ICE continues to offer a very strong claims solution based on modern technology and with a strong feature set, utilising modern practices that will drive user satisfaction and efficiency among its customers."

ICE allows us to be responsive to the needs of our customers so we can assess and identify opportunities quickly and we can deliver solutions to meet those needs. ICE enables what we want to do as a business.

We are honoured to be a Celent Model Insurer following our transformation project with ICE. This project was the first time our Insurance business has achieved its claims efficiency objectives through the significant claims operational efficiencies, lowered claims costs and reduced claims durations.

With ICE Claims, we have a fully integrated system that proactively supports our service delivery through effective workflow management and delivers clear visibility of progression and ownership.