Delivering automated claims management

ICE Claims

- Digitise the claims process
- Reduce your FNOL cycle
- Full financial management

Highly configurable and XCelent award-winning Claims Management platform with full omni-channel capability

See ICE In action….

and how easy it is to configure your workflows

SUPPORTING MULTIPLE LINES OF BUSINESS

Innovative ICE Claims Solution

Automate

  • Automate the routine
  • Deal with the exceptions
  • Improve staff productivity
  • Enhance operational efficiencies
  • Automate your supply chain

Build

  • Multiple workflow configurations
  • Configure your FNOL process
  • Effective in hours
  • Owned by your teams
  • Easily configure mandatory fields

Digital

  • Digital Portals
  • Easily integrated
  • Fully responsive across all devices
  • Supports IoT/connected devices
  • Build your own digital journey

Innovation

  • Cloud Native solution
  • Open Business APIs
  • Fully scalable
  • Easy regular upgrades
  • Client driven roadmap
Third Party Administrator

Advanced Ecosystem

  • 200+ partner integrations
  • Accelerators for:
    • Anti-fraud
    • Document verification
    • Damage assessment
    • AI / Workflows

Migration

  • Proven Migration
  • Big bang, phased or at renewal
  • All within financial tolerances
  • Reconciled with ICE Analytics
  • Highly experienced migration experts

Trusted

By Industry Leaders

AA Logo
The ICE Insurance Platform facilitates a smoother end-to-end experience for our customers, delivers operational efficiencies and reduces claims costs for our Insurance business.
Craig Staniland, Executive Chairman, AA Underwriting Insurance Company Limited
UIA Mutual Logo

The business user configuration capabilities of ICE Claims enables us to manage change and reshape our business for future requirements.

Jaz Patel, IT Director at UIA
UIA Mutual Logo

“ICE continues to offer a very strong claims solution based on modern technology and with a strong feature set, utilising modern practices that will drive user satisfaction and efficiency among its customers."

Craig Beattie, Senior Research Analyst with Celent’s Insurance practice
ERS logo

ICE allows us to be responsive to the needs of our customers so we can assess and identify opportunities quickly and we can deliver solutions to meet those needs. ICE enables what we want to do as a business.

Mark Bacon, Active Underwriter, ERS
AA Logo

We are honoured to be a Celent Model Insurer following our transformation project with ICE. This project was the first time our Insurance business has achieved its claims efficiency objectives through the significant claims operational efficiencies, lowered claims costs and reduced claims durations.

Craig Staniland, Executive Chairman, The AA Underwriting Insurance Co
Zenith Logo

With ICE Claims, we have a fully integrated system that proactively supports our service delivery through effective workflow management and delivers clear visibility of progression and ownership.

Ian Thomson, Head of Accident Management, Zenith
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Let’s talk

ICE is Designed for Tomorrow,
not modern legacy…

Ready to future proof your business? Lets Talk.
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