ICE Claims

​Automated and digital end to end Claims management system delivering business transformation

What is ICE Claims?


ICE Claims is an automated, digital award-winning end to end claims management system, delivering business transformation.

ICE Claims was awarded the XCelent Advanced Technology 2021 Award in Celent’s Claims EMEA report, recognising ICE Claims as one of the top Technology Claims solutions. ICE Claims has retained this award for three consecutive Celent reports.

Our industry-leading insurance solution is designed with an intuitive and responsive UI, a modern browser-based application and workflow management. ICE Claims supports FNOL, claims tracking, triage, supply chain management and full financials.

Our ICE Claims solution facilitates a smoother end-to-end customer experience, enhances operational efficiencies and significantly reduces claims costs.



Flexible and configurable FNOL journey supporting omni-channel submissions. Auto validation and flagging outside of “normal” parameters.

Integrated Workflow & Process Management Icon

Integrated Workflow & Process Management

ICE Claims includes the most comprehensive process optimisation and workflow management rules available.

Automation Icon


Execute exception based straight through processing. Automate the routine with ICE and deal with exceptions, transforming manual processes.

Supply Chain Management Icon

Supply Chain Management

Integrated supplier module to auto deploy, track and chase as required. Suppliers capabilities recorded and used for deployment.

Financial Management Icon

Financial Management

Detailed financial module tracking all movements, self-balancing and fully audit trailed. User limits and controls.

Full Audit Trail Icon

Full Audit Trail

ICE records every activity on system records enabling full reporting on activity and the ability to audit at all levels.

Automated Triage Icon

Automated Triage

Auto triage of claims based upon circumstances. Priority and team-based distribution of activities.

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Integrated Fraud Management

Early identification and case management enabling your business to prevent, identify and tackle fraud.  

Proven Migration Icon

Proven Migration

Flexible migration approach for big bang, phased or at renewal. Successful migrations all within financial tolerances, reconciled with ICE Analytics.

Want to know more?

Read what our clients say…

Zenith Logo

With ICE Claims, we have a fully integrated system that proactively supports our service delivery through effective workflow management and delivers clear visibility of progression and ownership.

Ian Thomson, Head of Accident Management, Zenith
UIA Mutual Logo

The business user configuration capabilities of ICE Claims enables us to manage change and reshape our business for future requirements.

Jaz Patel, IT Director at UIA
AA logo

An example of two businesses working collaboratively again to achieve a great outcome in rapid timescales. The fact that the AA created an Accident Assist division in months is testament to the software & its flexibility.

Craig Staniland, Executive Chairman, The AA Underwriting Insurance Co
Inspire Claims Logo

With ICE Claims, we are able to provide our customers with a first-class claims experience, which will positively impact our service levels and bottom line and those of our insurers.

Matt Rawling, Managing Director, Inspire Claims and ex-Director at BGL Group
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