The Celent Model Insurer Awards programme, now in its eleventh year, recognises organisations that demonstrate the year’s top technology initiatives world-wide.
ICE InsureTech is pleased that our customer ERS was selected as the top insurer in the legacy and ecosystem transformation category. This category award recognises projects related to core system replacement or transformation including policy administration, document management, customer relationship management, new business, illustrations, billing, claims and rating/underwriting.
Having identified the need to replace its legacy systems and infrastructure, ERS undertook a company-wide IT transformation programme. Underpinning this programme was ERS’ deployment of the ICE Policy and ICE Claims systems followed by data migration and decommissioning of their legacy systems, all completed within the targeted timeline.
ICE InsureTech enabled the ERS transformation programme with benefits achieved including:
- More than 60% reduction in the cost of IT;
- Standardising operational process across the business;
- Delivering significant improvement to the customer journey and experience;
- Predictable, scalable operational performance;
- Cost effective options for growth.
As a result of this transformation, ERS saw drastic improvements in various operational domains including claims indemnity, the business’ ability to respond to changing requirements, technical pricing, niche identification and targeting as well as new customer value propositions.
To hear about the implementation from ERS, click here to see our case study video.
For more information, contact ICE InsureTech
ERS is a Lloyd’s underwriting business, which has been a leading motor insurer for more than 70 years, offering a diverse range of insurance for private and classic cars, vans, motorcycles, taxis, minibuses, fleets, haulage and agricultural vehicles.
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