The latest Beyond the Desk Podcast episode is out! Our CEO, Andrew, joins Mark Thomas to share his incredible journey, from entering the insurance industry with no IT background, to leading an award-winning insurance software company experiencing significant growth.
In the episode, Mark and Andrew discuss:
- How playing squash with an IT manager led to a programming career
- Building ICE from scratch after redundancy
- The strategic decision to develop ICE’s claims and policy products
- Pivotal wins, including the transformative RSA deal
- The role of AI in shaping the future of insurance and ICE’s product evolution
The Full Podcast
Hosted by Mark Thomas, one of the UK’s leading senior appointments recruiters in the technology, operations, change & transformation space, this podcast brings you exclusive interviews with the most influential names and brightest minds in insurance.
Each week, Mark dives deep into the career journeys, pivotal moments, and stories of success and resilience that have shaped the careers of these global insurance technology leaders. For more Beyond the Desk episodes, please visit
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Unlocking the Power of Configuration: Insights from ICE’s Head of Business Analysis
In today’s fast-paced insurance landscape, agility and self-sufficiency are key to staying ahead. We believe in “No Code, No Limits”, empowering clients to take full control of their products with ease.
But what does this truly mean in practice? In this spotlight, we sit down with ICE’s Head of Business Analysis, Fliss Richmond, to explore how our policy and claims platforms put the power of configuration in the hands of the insurer.
Proven Track Record of Evolution: ICE Policy Wins an XCelent Advanced Technology Award for the Third Consecutive Time
We’re proud to announce that ICE Policy (ICE’s Policy Administration Platform) has once again been recognised as a Technology Standout, retaining an XCelent Advanced Technology Award in Celent’s 2025 EMEA P&C PAS report.