Art of the Possible: RSA Case Study
RSA launched their home offering onto ICE’s proven, scalable and cloud-native policy solution in a timescale not experienced by RSA’s competitors – 9 months.
The new solution delivers cost savings and significantly improves customer experience, allowing customers to more effectively self-serve.
The Challenge
- Revolutionise their customer portal through self-serve
- Integrate easily with their IT ecosystem and leverage ICE’s eco-partners
- Enable better security, availability and resilience
The Solution
To deliver in this rapid timescale, the parties had to be agile with RSA adhering to out of the box wherever possible. Both teams had to work rapidly and collaboratively but with no compromise on quality. ICE is well versed in rapid implementations, but the nature of a Tier 1 implementation meant the scale of the project at such pace was new to both parties. However, both RSA and ICE were ready to be agile and accommodating to make this process seamless and a smooth delivery for all.
Testimonial
A word from the client…
We went through a rigorous selection process and at each point ICE impressed us with their capability and willingness to make a success of the project. RSA has undergone many Policy Administration transformations and the team ethos across many parties made this the fastest successful implementation of a Policy system in RSA by some margin. This is a great example of how we can work together to achieve a desired outcome and I would like to thank ICE, Deloitte, Baringa and Wipro for all their support to get us live and enhancing our offering to our customers.
