ICE InsureTech will be exhibiting at this year’s Digital Claims Conference on Thursday 28th April, organised by The Insurance Network.

The theme for this event is “Transforming claims to deliver the moment of truth for the digital age”

Claims has always been the most critical touchpoint with the customer – but delivering the moment of truth has never been more complex in the digital age.

As other sectors change customer expectations and redefine what an exceptional customer experience feels like, leading insurers and brokers are rethinking traditional claims processes and investing in new skills, capabilities and technologies to transform the claims experience.

This goes beyond just improving speed and efficiency – it’s about leveraging digital to deliver an empathic, customer centric claims experience that creates engagement, drives retention and builds sustainable competitive advantage.

This year Digital Claims will focus on how you transform claims to deliver its strategic value to your organisation both now and in the future, how you leverage automation and AI to deliver a better customer (and user) experience and explore the opportunities to innovate presented by data & analytics.

Topics to be covered:

  • Building a digitally enabled, customer-centric claims experience
  • Transforming claims operations to achieve efficiencies and improve the claim journey
  • The role of claims in delivering on ESG and the impact of new insurance business models
  • Achieving the right blend between human and digital interactions

Lloyd Overton and Andrew Passfield will be available for meetings on our stand to discuss our highly configurable modern enterprise Insurance solution, delivered as a service. Our Policy and Claims solutions empower full digital engagement with customers through open Business APIs or pre-built tailorable digital portals.

Ahead of the event, why not reach out to the team here and book your appointment with us.

Our recent TIN Cast video gives delegates an opportunity to listen to Andrew Passfield who highlights what our 4 key principles are at ICE InsureTech that empower us to deliver our vision and how ICE benefits the industry now and in the future. Click here to watch the video.

For more information, contact ICE InsureTech

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